RETURNS POLICY

Our policy lasts 14 days. You can get a full refund when you return your item(s) within 14 days. When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.

What items can I return or exchange?

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals intact. Once any tag has been removed, an item cannot be returned.

SHIPPING TIMELINES:

Most Products Processing Time: Normal products necessitate 5-7 business days for processing. Complicated Handwork Product necessitate 10-15 business days for processing.

Most Products Shipping Time: Delivery typically spans 5-18 business days, contingent on your region.

Special Products Processing Time: 3-5 business days

Special Products Free Shipping Over $200: All Order Value<$200 Delivery within 7-12 business days at $9.90 USD.

If you need your order sooner, we do offer expedited shipping on select orders. To know the shipping fee, please contact us by service@Dreamylily.com.

At Dreamylily, we believe that beautiful fashion should never come at the cost of people or the planet. That’s why every piece we create is made with care, integrity, and a deep respect for both craftsmanship and responsibility.

We conduct regular audits of our suppliers to ensure fair wages, safe working environments, reasonable working hours, and respectful treatment of workers. We also assess their environmental practices, encouraging efforts to reduce waste and pollution at every stage of production.

We proudly work with certified manufacturers who meet globally recognized standards such as BSCI and ISO—reflecting our dedication to ethical labor and sustainable operations.

To further reduce our environmental impact, we follow a small-batch production model that helps prevent overproduction and unnecessary waste.

At Dreamylily, doing the right thing is always in style.