RETURNS POLICY

Our policy lasts 14 days. You can get a full refund when you return your item(s) within 14 days. When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.

What items can I return or exchange?

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals intact. Once any tag has been removed, an item cannot be returned.

SHIPPING TIMELINES:

Processing Time: Normal products necessitate 3-5 business days for processing.

Shipping Time: Delivery typically spans 3-15 business days, contingent on your region.

If you need your order sooner, we do offer expedited shipping on select orders. To know the shipping fee, please contact us by service@Dreamylily.com.